Which retailers and attractions do you offer savings at?
We currently offer promotions at hundreds of retailers through our online voucher, deals and offers portal while also offering great promotions via our Savings Pack with Pizza Express, M&S, Morrisons, New Look, WH Smith, Boots, B&Q, Ernest Jones, Halfords, Thomas Cook and many more to come! Also under the bonnet are savings on advance bookings at popular attractions including Alton Towers, Legoland and Chessington World of Adventures.
What is a Savings Pack?
A Savings Pack is a product we can offer to our members. It includes a MyFamilyClub shopping bag, a trolley token key ring, a luxury beauty product (RRP of £8.99), a voucher booklet with days out offers and a choice of five reloadable gift cards from a selection of top brand stores.
The pack costs £9.95 and using it will give you the opportunity to make the cover price back many times over. You must remember to top up your reloadable gift cards with value to use in store via our secure payment gateway. Your cards can be used week in week out for a full year.
I’ve registered for a Savings Pack but haven’t received this yet.
Upon placing your order you will receive a confirmation email, please remember to check your junk mail just in case. If you do not receive your confirmation email, please contact: email@example.com. Within 10 days of your confirmation you will receive your Savings Pack in the post. If you still haven’t received your pack by the end of this period, please contact firstname.lastname@example.org.
I’ve think I’ve received the wrong reloadable gift cards in my Savings Pack.
If you receive a gift card you did not ask for, please contact us at email@example.com.
How do I start using my reloadable gift cards?
Once you have received your Savings Pack, visit ‘My Account’ >> ‘Savings Pack’ >> ‘Top up your gift cards.’ This takes you to a secure ordering and payment gateway.
From here, simply choose the card you want to add money to and enter the amount of money you wish to add to your card. Your saving (between 4 – 10% of your top up amount) will then be deducted from your total basket value, thereby giving you a saving directly to your pocket.
Enter your debit or credit card details to complete the payment process. You will receive an email confirmation of your top up and saving amount. Please allow up to 48 hours for your card to be credited. Please treat your card as cash. By using these cards you are agreeing to the retailer T&Cs for any given card.
Can I use my reloadable gift cards online as well as in store?
Please refer to your card retailer T&Cs (as written on the back of your reloadable gift card or as displayed on the retailer website).
What do I do if I lose my reloadable gift cards or paper vouchers?
Reloadable gift cards and paper vouchers are just like cash and should be treated as such. Unfortunately, any reloadable gift cards or vouchers that are lost or stolen, we are unable to replace. Please keep the cards and vouchers secure.
I topped up my card in store at a retailer but I didn’t get a saving. Why?
The only way to get the savings that we offer on reloadable gift cards and paper vouchers is to top up the cards or buy the paper vouchers through our site. If you try and do this at the retailer stores or websites directly you will not get the saving.
How do paper vouchers work?
Once you have bought your savings pack you can order paper vouchers for a number of retailers by going to ‘My Account’ >> ‘Savings Pack’ >> ‘Top up your gift cards.’ In the same way that you top up your gift cards, add the voucher value to your basket and you will see what saving you have made. These are then delivered to your door either by Special Delivery or First Class Post.
When I order my paper vouchers do I have to send them Special Delivery?
No. The delivery options automatically default to this but you can select First Class instead from the drop down option. We would always recommend that you send the vouchers by Special Delivery but should you choose to, you may send them by First Class for free (Special Delivery is £4.95) but we cannot be held accountable for any loss that occurs during transit.
Why should I create an account?
To get the most out of MyFamilyClub we encourage users to create an account with us. While articles and reviews are available to non-members, having an account gets you access to our member offers and eBooks while also allowing you to post questions, respond to other members’ questions in our Community and comment on articles. You will also receive our newsletters that contain competitions, offers and news.
How do I create an account?
Simply click on the join button on the top left of each page, or any other Join For Free button you might see across the site. This will take you to a quick registration page where we will ask you a few basic questions and allow you to create a username and password. After this page is complete you will be sent a confirmation email.
I can’t login to my account.
Please also ensure you have entered the correct username and password. If you still cannot access your account please use the Forgot Password link to reset your password. If you still cannot access your account please contact us so that we may assist you.
I’ve forgotten my password.
If you have forgotten your password please click the “Forgot Password” link located on the sign-in page. You will be asked to enter the username you registered with when you created your account with us. You will then be sent a password reset email to this address with a link to create a new password.
Can I delete my account?
If you are unsatisfied with any aspect of our service we encourage you to contact us: firstname.lastname@example.org. If you no longer wish to be a member you will have to contact us so that we may process your request. We will then disable and remove your account.
I’ve changed my email address or I want to change my password.
Please login to your account, got to My Account page and you will find the relevant links to do this. You will be asked to confirm your existing password before the changes are applied.
What happens to my information once I register?
Why should I join Just Ask?
Using ‘Just Ask’ is a fantastic opportunity to find answers to all manner of questions relating to family money and time matters. It also allows you to be a part of an online community and build links with others like you.
How do I post a question?
Within ‘Just Ask’ simply click the ‘Ask Question’ banner at the top of the page (you will be prompted to sign in, if you have not already done so.) In the ‘Ask your question box’ enter what you’d like to know. We ask you to give this question a topic from a set list. We also ask you to give your question ‘tags’ these are key words to help other users find your question. For example if your question is ‘what maternity benefits can I receive’ your topic would be work, and your tags could be ‘maternity benefits’, ‘maternity leave’, ‘benefits’ please separate each tag with a comma. Then click ‘post your question’ other users, our website editor and industry experts we work with will be invited to answer your question.
I just posted a question but I can’t see it.
After posting, your question may be subject to a brief set of checks to ensure it complies with the official guidelines of the Just Ask community. It will become visible to the public once these checks have been completed.
Can I post a question that’s already been asked?
Although you may post any question that adheres to the Just Ask guidelines, we encourage users to first do a quick search of their question to see if it has been previously covered. This avoids the issue of over-posting. You may find that there have already been many responses to the same question.
How often will I receive newsletters if I sign up for them?
Our newsletters will be weekly, but over time we may increase this. You can unsubscribe from any of newsletters at any time simply by clicking the unsubscribe link at the bottom of our emails.
I’ve signed up for newsletters but I don’t receive them.
Please ensure that the newsletters are not being delivered to your Spam or Junk Mail folder of your email client. If this is the case please add the newsletter address to your list of exceptions in your Spam filter, or mark as Not Spam. If you continue experiencing problems please contact us.
I’m receiving newsletters but I haven’t signed up.
This should not normally occur and could be a consequence of unauthorised use of your email address by a third party. Please contact us if you currently receive newsletters and are not a member.
How do I unsubscribe to newsletters?
You can unsubscribe from any of newsletters at any time simply by clicking the unsubscribe link at the bottom of our emails.
I can’t view my newsletters properly.
Newsletters are sent in HTML format. If you can’t view your newsletters properly it may be because your email client or device cannot properly process HTML code. If this is the case you can switch to a text-based version by clicking the relevant link at the top corner of the newsletter. You may also have to enable the display of pictures via your email client.
How do I contact MyFamilyClub?
If our FAQs do not answer your questions then please visit our Contact Us page for details.
My business would like to advertise with you or run a competition
Please email email@example.com for details.
How can I keep updated with all new competitions?
MyFamilyClub runs regular competitions both on our site, within our competitions category and on our facebook and twitter accounts. To keep updated please ‘like’ us on facebook: www.facebook.com/myfamilyclub or follow us on twitter: @myfamilyclub. Please refer to our terms and conditions for competition rules of entry.
What are voucher codes?
Voucher codes offer you hundreds or savings across activities such as eating out, days out, shopping and travel.
How do I use voucher codes?
Simply browse our voucher zone by category type, popular retailer list or by name. Our vouchers are either printable, so please print out for use in store or are a code for you to enter at the retailer check out.
What is the Dining Club?
With the MyFamilyClub Dining Club you can get great savings at restaurants around the country for a whole year. Discounts and offers include 20% off your restaurant bill, free desserts, and in some cases, kids can even eat for free.
How does it work?
You get free access to the Dining Club if you purchase MyFamilyClub’s Savings Pack. Once you purchase a Savings Pack, simply login to the MyFamilyClub site, go to ‘My Account’ >> ‘Savings Pack’ and choose the ‘Dining Club’ option. You’ll get access to a restaurant finder; enter your personalised customer number (which you’ll find on the ‘My Account’ page) select the restaurant you want to visit and click the link to download the appropriate voucher. You just need to print this off and call the restaurant to book your table, quoting ‘MyFamilyClub’. Then when you visit just hand over the voucher and enjoy your meal!
How do I find participating restaurants?
You can find your nearest participating restaurant by using our handy interactive map. Visit the Dining Club portal (see above ‘How does it work’) and enter your customer number to access the map. On the next screen enter your postcode. This will return a list of the closest restaurants in the area, including address and contact information.
Do I need to pre-book my table?
Yes. You need to print off your voucher and then contact the restaurant to book, quoting ‘MyFamilyClub’. There may be additional instructions on the voucher.
How do I claim my savings?
Once you pick the restaurant you want, simply follow the link to print your voucher. Be sure to check the Ts&Cs on the back of the voucher and then present it at the restaurant when you are shown to your table.
What is my customer number?
Your customer number is the unique ID we give you when you purchase a Savings Pack. You will need it to be able to access the Dining Club portal.
Where can I find my customer number?
Your customer number is stored in your account profile. Visit www.myfamilyclub.co.uk and sign in to your account. Then click on ‘My account’. You will find your account number on your profile page.
How do I access the Dining Club portal?
You will find the appropriate link in My Account, which becomes available once you sign in to the site.
How soon after registration can I access the portal?
This is available within 48 hours of completing registration for the Savings Pack.
Who is eligible for the Dining Club?
Anyone who has bought a Savings Pack has access to the Dining Club.
Is there a limit to the size of my party?
Each voucher entitles up to 4 people (including kids) to enjoy the applicable offer/discount.
What discounts can I get?
The discounts vary according to the restaurant you choose to eat at. Offers include 20% off, free desserts and ‘kids eat free’. You can access a full list of all the restaurants and the offers they provide here. You can access full terms and conditions here.
How often can I use the Dining Club?
Your Dining Club membership lasts for one year. During that time you can visit as many restaurants as you wish, as often as you want. Some venues may have excluded certain dates from the offer- please check the venue details for more information.
Can I revisit a restaurant and still claim my savings?
Yes! There is no restriction on the number of visits to each restaurant.
Do I need a new voucher each time I visit?
Each time you visit a restaurant you need to bring a voucher with you and hand it over. So if you want to go to the same restaurant again, you’ll need to print a new voucher.