FAQs

MyFamilyPack

What is the MyFamilyPack?

At MyFamilyClub we strive to help you save, manage and make money. Our MyFamilyPack is a free box of fantastic freebies that includes money-saving offers, sweet treats for the family and much much more.

How can I get a pack?

We will be running an exclusive giveaway to win one of 10,000 highly sought after ‘MyFamilyPacks’. During this period you can submit your entry and after registration closes we will contact you to let you know whether you are a winner or not.

How long will the prize draw be open for?

We will be accepting entries between 10th September 2013 and 24th September 2013 inclusive.

Is this a first-come, first-served prize draw?

No. Once we stop accepting entries we will then randomly select 10,000 winners from the collective pool of entries. As this is a random selection it makes no difference when you enter.

Why are you running this as a prize draw?

Demand for the MyFamilyPack in the past proved to be very high. As we only have a limited number of packs, we felt the fairest way to give these away would be in the form of a prize draw.

When will I know if I’m getting a pack?

We will stop accepting entries on 24th September 2013 at 3pm. On 25th September 2013 we will notify by email everyone who has entered the prize draw whether they have won a pack or not.

I’m receiving a pack –when can I expect it?

We will notify you when we have dispatched your pack. We will start shipping to all 10,000 people from the day that we notify you. Due to the high volume of deliveries it could take up to 2 weeks for your pack to arrive or as short as 5 days.

I’d like to tell you what I think about my pack

We would love to hear your feedback so that we know how to make the MyFamilyPack even better! Please send all your comments, good or bad, to feedback@myfamilyclub.co.uk.

I have not received my pack

Once your pack has been dispatched we will send you an email to let you know it’s on the way. Due to the high volume of deliveries it could take up to 2 weeks for your pack to arrive. If you still haven’t received it by then please contact us at support@myfamilyclub.co.uk.

My pack has missing items

Please contact us at support@myfamilyclub.co.uk.

My pack has been damaged

Please contact us at support@myfamilyclub.co.uk.

I’m interested in providing samples for the pack

We would love to hear more from you! Please get in touch with us at sales@myfamilyclub.co.uk so that we can discuss it further.

I have a question that isn’t on this list

For all other enquiries please contact us at support@myfamilyclub.co.uk.

Dining Club

Why are you closing the Dining Club?

Our Dining Club will soon be coming to an end and in its place we have recently launched the Free MyFamilyPack – which is a free give-away! The MyFamilyPack contains some fantastic goodies and at present we are working round the clock to find some great free products and of course money saving offers to go in the packs.

How long can I access the Dining Club for?

The Dining Club will remain open to you for until the end of 31st August 2013.

What will happen after the Dining Club closes?

From 1st September 2013 the Dining Club link in the My Account section will be removed and there will be no further access.

Will I still have access to my MyFamilyClub account?

Yes! This does not affect your membership in any way. The Dining Club is just one feature that formed part of your account with MyFamilyClub. Your account will still enable you to take part in our community, comment on articles and adjust your communication preferences.

What is the Dining Club?

With the MyFamilyClub Dining Club you can get great savings at restaurants around the country for a whole year. Discounts and offers include 20% off your restaurant bill, free desserts, and in some cases, kids can even eat for free.

How does it work?

You get free access to the Dining Club if you join MyFamilyClub.co.uk or register for a MyFamilyPack. Once you register, simply login to the MyFamilyClub site and go to the Dining Club page. You will get access to a restaurant finder where you enter your personalised customer number (which you’ll find on the ‘My Account’ page) select the restaurant you want to visit and click the link to download the appropriate voucher. You just need to print this off and call the restaurant to book your table, quoting ‘MyFamilyClub’. Then when you visit just hand over the voucher and enjoy your meal!

How do I find participating restaurants?

You can find your nearest participating restaurant by using our handy interactive map. Visit the Dining Club portal (see above ‘How does it work’) and enter your customer number to access the map. On the next screen enter your postcode. This will return a list of the closest restaurants in the area, including address and contact information.

Do I need to pre-book my table?

Yes. You need to print off your voucher and then contact the restaurant to book, quoting ‘MyFamilyClub’. There may be additional instructions on the voucher.

How do I claim my savings?

Once you pick the restaurant you want,simply follow the link to print your voucher. Be sure to check the Ts&Cs on the back of the voucher and then present it at the restaurant when you are shown to your table.

What is my customer number?

Your customer number is the unique ID we give you when you register on the site or register for a MyFamilyPack. You will need it to be able to access the Dining Club portal.

Where can I find my customer number?

Your customer number is stored in your account profile. Visit www.myfamilyclub.co.uk and sign in to your account. Then click on ‘My account’. You will find your account number on your profile page.

How do I access the Dining Club portal?

You will find the appropriate link in My Account,which becomes available once you sign in to the site.

How soon after registration can I access the portal?

This is available within 48 hours of completing registration for the Savings Pack.

Who is eligible for the Dining Club?

Anyone who has bought a Savings Pack has access to the Dining Club.

Is there a limit to the size of my party?

Each voucher entitles up to 4 people (including kids) to enjoy the applicable offer/discount.

What discounts can I get?

The discounts vary according to the restaurant you choose to eat at. Offers include 20% off, free desserts and ‘kids eat free’. You can access a full list of all the restaurants and the offers they provide here. You can access full terms and conditions here.

How often can I use the Dining Club?

Your Dining Club membership lasts for one year. During that time you can visit as many restaurants as you wish, as often as you want. Some venues may have excluded certain dates from the offer- please check the venue details for more information.

Can I revisit a restaurant and still claim my savings?

Yes! There is no restriction on the number of visits to each restaurant.

Do I need a new voucher each time I visit?

Each time you visit a restaurant you need to bring a voucher with you and hand it over. So if you want to go to the same restaurant again, you’ll need to print a new voucher.

My Account

Why should I create an account?

To get the most out of MyFamilyClub we encourage users to create an account with us. While articles and reviews are available to non-members, having an account gets you access to our member offers and eBooks while also allowing you to post questions, respond to other members’ questions in our Community and comment on articles. You will also receive our newsletters that contain competitions, offers and news.

How do I create an account?

Simply click on the join button on the top left of each page, or any other Join For Free button you might see across the site. This will take you to a quick registration page where we will ask you a few basic questions and allow you to create a username and password. After this page is complete you will be sent a confirmation email.

I can’t login to my account.

Please also ensure you have entered the correct username and password. If you still cannot access your account please use the Forgot Password link to reset your password. If you still cannot access your account please contact us so that we may assist you.

I’ve forgotten my password.

If you have forgotten your password please click the “Forgot Password” link located on the sign-in page. You will be asked to enter the username you registered with when you created your account with us. You will then be sent a password reset email to this address with a link to create a new password.

Can I delete my account?

If you are unsatisfied with any aspect of our service we encourage you to contact us: support@myfamilyclub.co.uk. If you no longer wish to be a member you will have to contact us so that we may process your request. We will then disable and remove your account.

I’ve changed my email address or I want to change my password.

Please login to your account, got to My Account page and you will find the relevant links to do this. You will be asked to confirm your existing password before the changes are applied.

What happens to my information once I register?

Your information is stored in a secure location and is not visible to any 3rd party without your consent. MyFamilyClub will only use your information for processes related to our operations. Your information is protected under the conditions of the 1998 Data Protection Act. Please read our Privacy Policy for full details.

Just Ask

Why should I join Just Ask?

Using ‘Just Ask’ is a fantastic opportunity to find answers to all manner of questions relating to family money and time matters. It also allows you to be a part of an online community and build links with others like you.

How do I post a question?

Within ‘Just Ask’ simply click the ‘Ask Question’ banner at the top of the page (you will be prompted to sign in, if you have not already done so.) In the ‘Ask your question box’ enter what you’d like to know. We ask you to give this question a topic from a set list. We also ask you to give your question ‘tags’ these are key words to help other users find your question. For example if your question is ‘what maternity benefits can I receive’ your topic would be work, and your tags could be ‘maternity benefits’, ‘maternity leave’, ‘benefits’ please separate each tag with a comma. Then click ‘post your question’ other users, our website editor and industry experts we work with will be invited to answer your question.

I just posted a question but I can’t see it.

After posting, your question may be subject to a brief set of checks to ensure it complies with the official guidelines of the Just Ask community. It will become visible to the public once these checks have been completed.

Can I post a question that’s already been asked?

Although you may post any question that adheres to the Just Ask guidelines, we encourage users to first do a quick search of their question to see if it has been previously covered. This avoids the issue of over-posting. You may find that there have already been many responses to the same question.

Newsletters

How often will I receive newsletters if I sign up for them?

Our newsletters will be weekly, but over time we may increase this. You can unsubscribe from any of newsletters at any time simply by clicking the unsubscribe link at the bottom of our emails.

I’ve signed up for newsletters but I don’t receive them.

Please ensure that the newsletters are not being delivered to your Spam or Junk Mail folder of your email client. If this is the case please add the newsletter address to your list of exceptions in your Spam filter, or mark as Not Spam. If you continue experiencing problems please contact us.

I’m receiving newsletters but I haven’t signed up.

This should not normally occur and could be a consequence of unauthorised use of your email address by a third party. Please contact us if you currently receive newsletters and are not a member.

How do I unsubscribe to newsletters?

You can unsubscribe from any of newsletters at any time simply by clicking the unsubscribe link at the bottom of our emails.

I can’t view my newsletters properly.

Newsletters are sent in HTML format. If you can’t view your newsletters properly it may be because your email client or device cannot properly process HTML code. If this is the case you can switch to a text-based version by clicking the relevant link at the top corner of the newsletter. You may also have to enable the display of pictures via your email client.

Contact

How do I contact MyFamilyClub?

If our FAQs do not answer your questions then please visit our Contact Us page for details.

My business would like to advertise with you or run a competition

Please email marketing@myfamilyclub.co.uk for details.

Competitions

How can I keep updated with all new competitions?

MyFamilyClub runs regular competitions both on our site, within our competitions category and on our facebook and twitter accounts. To keep updated please ‘like’ us on facebook: www.facebook.com/myfamilyclub or follow us on twitter: @myfamilyclub. Please refer to our terms and conditions for competition rules of entry.

Voucher Codes

What are voucher codes?

Voucher codes offer you hundreds or savings across activities such as eating out, days out, shopping and travel.

How do I use voucher codes?

Simply browse our voucher zone by category type, popular retailer list or by name. Our vouchers are either printable, so please print out for use in store or are a code for you to enter at the retailer check out.