Citizens Advice role expanded to protect consumers

calling citizens advice

calling citizens adviceIf you have a problem concerning consumer protection then the chances are that Citizens Advice could be the organisation to call in the future.

The Department for Business, Innovation and Skills (BIS) has confirmed that Citizens Advice is to take on new roles which were previously assigned to the Office of Fair Trading and Consumer Focus.

As part of the shake-up, you will no longer be able to use Consumer Focus's Consumer Direct advice line. Citizens Advice has already introduced a new replacement advice service.

If you have been the victim of a scam, then your first port of call will be the new National Trading Standards Board, which will oversee any issue regarding rogue traders, internet scams, illegal money lending and other crimes that local authorities cannot handle.

Citizens Advice will assume responsibility for consumer advocacy within unregulated sectors, and a new Regulated Industries Unit will handle energy and postal services.

You can contact Citizens Advice here.

BIS said that the changes will "help streamline the consumer landscape" and "ensure a powerful consumer voice" is offered to businesses, the Government and regulators.