Terms & Conditions


1.            General

1.1          These Terms & Conditions explain our conditions for you using the myfamilyclub.co.uk website (including any other related services accessible via our website).  You must agree to the Terms & Conditions if you use the website, or buy something from us. If you do not agree with our Terms & Conditions or Privacy Policy, you must not use the website.

1.2          Our Privacy Policy forms part of the Terms & Conditions, so please read that too. These Terms & Conditions, the Privacy Policy and any other document we refer to in these Terms and Conditions make up the whole agreement between us.

1.3          We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website and your use and/or purchase of our goods will be the version that is current and displayed on this website at the applicable time.  It is your responsibility to check the Terms and Conditions each time you access or use the website and/or purchase goods or services from us.

1.3          Special offers or temporary promotions on the website may be subject to additional terms and conditions.   Also, some services accessible via the website or the MyFamilyPack are provided by third parties who work with us and subject to separate terms and conditions.  You are responsible for checking these and determining whether or not you accept them.

2.            Who We Are

2.1          The myfamilyclub.co.uk website is operated by My Family Club Limited (Company No: 07337712). My Family Club Limited is owned by DC Thomson & Company Limited (Company No: SC005830). Our registered address is 185 Fleet Street, London, EC4A 2HS however our operating office is located at 45 Moorfields, London, EC2Y 9AE. Our VAT registration no. is 105 7970 09.

2.2          If you would like to contact us or if you have a complaint about us, our website or our services you can write to us at Customer Services Department at My Family Club Limited, 45 Moorfields, London, EC2Y 9AE, or email [email protected].


3.            Registering With Us

3.1          You have to register with us and be signed in to use some features of the website, such as our Just Ask zone.

3.2          If you are under 18, don’t register unless you have permission from your legal guardian (usually a parent) to do so.  The site is not intended for use by anyone under the age of 12.

3.3          You should keep your sign in details private at all times, not share them with anybody, and let us know if you think somebody else has access to them. You should not use the ‘remember me’ feature to keep yourself signed in unless you are using your own personal computer. You must keep your personal information accurate and up to date, especially your email address.

3.4          You are entitled to use our website for personal  non-commercial purposes only, such as to look for ways to save money and time for your family.  You are not permitted to use our website for any business purpose.

3.5          By registering you are agreeing to receive a MyFamilyClub newsletter by email, at least once a week. If you do not wish to receive these newsletters you may unsubscribe using the link at the bottom of your newsletters.

3.6          MyFamilyClub has teamed up with KidStart and by registering you are also registering with KidStart and will receive email newsletters from KidStart. If you do not wish to receive these newsletters you may unsubscribe using the link at the bottom of the newsletters.  KidStart’s Terms and Conditions can be found at www.kidstart.co.uk/View/membershiprules.aspx.

4.         MyFamilyPack

4.1          Where MyFamilyPacks (which shall include MyFamilyRecipeKits or any other form of the MyFamilyPacks) are made available on our website, these are subject to availability. The nature of the MyFamilyPack is described on the website.

4.2        Special terms and conditions, which will be available on our website at the time of the promotion, apply to the MyFamilyPack promotions.

5.            Subscriptions and Buying from our Website

5.1          You will be able to purchase a subscription to access the website at a price and for a period as advertised.  By completing and submitting an application for subscription and/or order form for any other goods or services we make available for sale on our website, we consider this as an offer by you to subscribe to the website or purchase such goods or services as advertised on the day you submit the form. Once you have submitted the order form, you will not have an opportunity to amend your order.  We reserve the right to refuse your offer at our absolute discretion and a contract will only be formed between you and us when we send you a confirmation email to the effect that we accept your offer.

5.2          As part of the application or ordering process, we will ask you to provide us with your payment details. We will require payment for goods or services sold on our website in advance. The price will be as stipulated on the website when you submit the order form and will be inclusive of VAT.  Unless otherwise specified, delivery costs are not included in the price of any goods or services offered via the website.  Any additional delivery costs will be shown to you in advance.

5.3          The website has an online payment facility which allows you to pay for goods and services.  Payments via the website can be made by credit or debit card.  All card transactions are processed through a third party payment gateway as advised on the website. Please note that your card details are never stored on our server.  Payments made are encrypted using SSL (Secure Socket Layer) technology. SSL is a security protocol that prevents eavesdropping, tampering, or message forgery over the Internet. With SSL information sent via the Internet can be trusted to arrive privately and unaltered to MyFamilyClub only. In order for SSL security to work, you must have an SSL capable browser.

5.4          All credit/debit card payments are subject to validation checks and authorisations by the card issuer.  If the issuer of your payment card refuses to or does not for any reason authorise payment to us, we will not accept your order.

5.5          If any goods and services we sell are incorrectly priced we will usually identify this as part of our despatch procedure.  Where the correct price is less than the price stated price, we will charge you the lower amount. If the correct price is higher than the stated price and any pricing error was obvious and unmistakeable and could have reasonably been recognised by you as an error, we reserve the right not to provide you with any incorrectly priced goods or services in which case we will not take payment.

5.6          We will endeavour to dispatch your order within 3 working days.  Any dates quoted for delivery of goods or services are approximate only and we shall not be liable for any delay in delivery howsoever caused. Time for delivery shall not be of the essence.  If you have any problem with delivery of the goods you have ordered from us, please email us at[email protected].

5.7          If the goods are faulty or defective, please let us know by emailing us at[email protected] or writing to us at our Customer Services Department.  We may require you to return goods to use, in which case we will meet the reasonable cost of this.  If this occurs we will examine the goods upon receipt and will either:  (a) provide you with a full refund including costs incurred in returning goods to us;  (b) repair the goods for you;  or (c) provide you with replacement goods.

6.            Cancellation

6.1          You have the right to cancel your order for goods (except for any perishable or personalised goods) without any cost to you, if you tell us in writing or by email ([email protected]) within 7 working days beginning with the day after you receive the goods.  We may require you to return goods to us if you wish to cancel and if we do, you shall be responsible for any costs incurred in returning any goods to us undamaged and unused, except where the goods are faulty or defective (see below), and the goods must be returned to us within 7 days of cancellation.

6.2          You may cancel your order for services without any cost to you, if you tell us in writing or by email ([email protected]) within 7 working days beginning the day after you receive our confirmatory email, unless you agree to the services commencing before the expiry of this 7 working day period in which case your right of cancellation will cease to exist.

6.3          We reserve the right to cancel any contract with you for the provision of goods or services or to withdraw provision of the website.  If we exercise these rights, we shall provide you with an appropriate refund of any money you have paid to us, taking into consideration when the contract is cancelled.

6.4          We reserve the right to cancel any subscription or block any further use by you of the website if you commit a serious breach of these terms and conditions.

7.            Intellectual Property Rights

7.1          All rights, title and interest in this website and its contents, except where stated otherwise, are copyright of MyFamilyClub or our licensors.  All rights reserved. You are permitted to use this website and the material and content contained therein only as expressly authorised by us and for private and non-commercial purposes only.

7.2          We may now or in the future permit users to post, comment, upload or otherwise make available on the website messages, recipes, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information, content, and/or other materials (“User Content”). We do not monitor User Content however we reserve the right to take down any User Content at our sole discretion.

7.3          By submitting User Content to us, simultaneously with such posting you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, create derivative works based upon (including, without limitation, translations), edit, publicly display, publicly perform, transmit, publish and otherwise exploit the User Content (in whole or in part) as we think fit. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such User Content.

7.4          Subject to the rights and license you grant to us under these Terms and Conditions, you retain ownership of copyright in your User Content submissions.  This means that you can continue to use the User Content in any way, including allowing others to use it.  Notwithstanding the foregoing, you waive your moral rights with respect to the User Content.

7.5          You shall be responsible for ensuring that any User Content is accurate, lawful and not misleading.  In particular, you must not submit any User Content that:

(a)           is inaccurate, fraudulent or misleading;

(b)          violates or infringes in any way upon the rights of others, including, but not limited to, any contractual, copyright, trademark, moral right, or other third party right of any person or entity;

(c)           impersonates another or is unlawful, threatening, abusive, defamatory, blasphemous, invasive of privacy or publicity rights, obscene, harassing or otherwise objectionable;

(d)          the communication of which could incite hatred or constitute criminal activity;

(e)          contains a formula, instruction, or advice that could cause harm or injury; or

(f)           if used by us in connection with the site, would expose us to any liability or sanction.

8.            Third Party Suppliers and Links

8.1          Our website advertises goods and services belonging to third parties.  External links may be provided to third party websites for your information and convenience.  Content and the goods/services offered for sale on third parties’ websites are beyond our control and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. We cannot accept responsibility for the content of any third party websites or for any goods or services which you buy from someone other than us.

8.2          Other websites may be subject to terms and conditions of use and it is your responsibility to check these.

9.            Personal Data and Cookies

9.1          We are registered as a data controller with the Information Commissioner’s Office in accordance with the Data Protection Act 1998 (our registration number is Z2873895).  The personal information that we collect about you will always be used lawfully and in accordance with the Data Protection Act 1998. For more information read our Privacy Policy .

9.2          We use cookies (small information files sent out automatically by the website and then stored on your computer) on the Website on a limited basis to improve the performance of particular pages contained on the Website and to help you use the Website.  You can choose not to accept cookies but this may prevent certain features from working fully.  If cookies are disabled, we cannot guarantee that you will be able to benefit from all the services offered by the Website.  Further information is set out in the Privacy Policy.

10.          Viruses

10.1        While we take every reasonable precaution, we cannot guarantee that any material which you download from or access on the website will be free from infection, viruses and/or other code that has contaminating or destructive properties and we shall have no liability if the same are transmitted during the course of using the website.

10.2        You should therefore ensure that you have appropriate protection against viruses and other security arrangements in place whilst using the internet.

10.3        You must not misuse the website by knowingly introducing any viruses, trojan horses or other files containing contaminating or destructive properties.

11.          Liability

11.1        The only warranties we give are set out in this document and we expressly exclude any other warranties as far as we are allowed to do so by law.

11.2        We do not accept liability for any indirect or consequential losses, loss of data or any use of content you suffer from using the website, although we never limit liability for personal injury or death caused by our negligence or fraud.

11.3        For any other loss you suffer that is caused by us, our liability shall be limited to the greater of the total amounts spent by you on the website in the preceding 12 months or £100.

11.4        These Terms and Conditions are without prejudice to your statutory rights.

12.          Miscellaneous

12.1        These Terms & Conditions and Privacy Policy are personal to you, and you are not allowed to transfer your rights under these Terms and Conditions to anyone else.

12.2        If any part of these Terms & Conditions or Privacy Policy no longer applies or is not legally enforceable, then that part will be severed from the rest of the agreement: the rest will continue to apply.

12.3        These Terms & Conditions are made under the law of England and Wales and any disputes between you and us will only be heard in English courts, unless you are registered on the website with a residential address in Scotland, in which case any disputes shall only be heard in Scottish courts.

13.          Terms for Reader’s Pages

If you would like to make a contribution to our website, you can submit your work (e.g. an article, story, letter, photograph, recipe, or other idea!) to the contact details set out below.  We are happy to accept all contributions, but are unable to guarantee that these will be featured on our website.

By making a contribution you are agreeing that we may, but are under no obligation to, use the contribution in any way and in any format or media (whether now known or created in future) anywhere in the world, including (without limitation) publishing it on a website or in a printed publication and/or using it for marketing purposes.

You also agree that we can make the contribution available for use by any other member of our group of companies and our sub-licensees.  You agree that we are authorised to make any changes to the contribution that we deem are necessary.

You acknowledge that any changes we make to the contribution will belong to us and you may not use or permit any third party to use the edited version of the contribution.  If you submit a contribution featuring a third party (for example, a person named in a story or featured in a photograph), you must ensure that you have their permission for us to publish their image or personal details.

You also agree that the contribution is your original work and has not been copied.

Contributions can be emailed to [email protected]

We look forward to hearing from you!